Frequently Asked Questions
Everything you need to know about bringing Chia comfort into your home.
What is the average shipping time for Chia furniture?
Most of our handcrafted pieces are processed within 3-5 business days. Standard domestic shipping typically takes 7-10 business days depending on your location.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for larger furniture items which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture or final sale items are not eligible for returns.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Are Chia products covered by a warranty?
All Chia furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you create your dream home now and pay later.