Returns & Exchanges
At Chia, we want you to love your home. If your purchase isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Secure the Goods
Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label, attach it to the exterior of the box, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing